Terms of Sale
Payment to Artist
Ikuntji Artists are not for profit, meaning all proceeds from sales goes back to the artists. Artists directly receive payment for each painting or print sold. The art centre pays for all materials such as paint, linen, brushes, as well as travel to exhibitions as well as all the other administration and staff costs associated with running the art centre.
Ikuntji Artists does not offer refunds for change of mind. Once an order is placed, it cannot be modified or cancelled. Please take this into consideration when purchasing items. Please also note that for handmade items such as fabrics and t-shirts, slight variations should be expected. Much care and time is taken when arranging photographs of artworks for the website and we do our best to assure that they are true to colour and form. Ikuntji Artists are not responsible for misrepresentations of images on personal devices.
Please be aware when purchasing clothing, we do not offer a refund for change of mind. As we and our manufacturing partners, Publisher Textiles are still ironing out the kinks in production there may be some inconsistencies in details given and the finished product (sizing guides and base fabrics are the main culprits). During this period we are happy to offer a refund or exchange for items that do not match the description given. Once things are running smoothly we will no longer offer refunds and will only be able to offer an exchange or store credit for clothing purchases.
Please also be aware we are not able to offer refunds or reimbursements for postage costs.
Missing or damaged items
We take great care in packing and shipping your items, however, if you receive your purchase with missing or damaged items, please contact the art centre within 10 business days of receiving it to organise a refund. For damaged items, please attach photographs of the items packaging and condition.
Ikuntji Artists Aboriginal Corporation works to ensure that all items for purchase on the website are available and correctly priced. Under certain circumstances, we may experience difficulties in updating our online catalogue and we appreciate your understanding if this impacts your purchase.
All prices quoted are in Australian Dollars.
Duties and Taxes
Ikuntji Artists Aboriginal Corporation sells paintings to the public on behalf of the artist on a consignment basis, therefore, paintings sold are Good and Services Tax (GST) exempt. When shipping paintings overseas, the purchaser is liable for any other duties or taxes payable specific to the country of import.
Freight and Handling Costs
Freight is calculated based on the item purchased, and the buyers postal address. Our prices are inclusive of freight costs and also handling. As a remote art centre staff have to drive 230 km’s to the closest post office / courier office and also take great care in packing items properly to ensure a safe delivery. If purchasing more than one item, we may be able to ship them together for a reduced fee, though this is not always possible. All paintings are shipped unstretched, with the exception of some 30x30cm (or smaller) paintings. Pre-stretched paintings are shipped in a separate package, pre-stretching must be pre-organised and paid for.
Insurance and Delivery
Please note that due to Covid-19, freight times may take longer than usual and we endeavour to send everything between 2-14 days.
Please clearly nominate a delivery address.
Paintings and prints are posted using Startrack and other items are posted with Australia Post unless other delivery arrangements are made with the art centre. You will receive an email with your tracking number and order details once it has been posted.
Haasts Bluff has an outgoing mail service once a week, however, this has become increasingly unreliable over the last few years. Every effort is made to dispatch artworks as quickly as possible, but specific delivery times cannot be guaranteed. Please keep in mind that you are purchasing something from a remote community. Minimum delivery time is one week after the item has been posted.
The nearest courier service is 230kms away in Alice Springs and entails additional costs. If you require the article in a hurry please notify us and we will do our best to try to process the parcel quickly.
Ikuntji Artists accepts the following:
Credit cards – Visa, MasterCard and Amex only.
Direct bank transfer, these are given when you choose direct bank transfer in your checkout process. Ensure that the payment description includes your name and invoice number.
All purchases are posted once payment has been received.
Please note: If you make your payment via Direct bank transfer, you have 10 business days to make the payment – if the payment hasn’t cleared in our bank within this time, we will automatically cancel your order.
Ikuntji Artists Aboriginal Corporation guarantees all work shown is authentic Aboriginal art. Every painting or print is accompanied by a signed and dated Certificate of Authenticity which tells the ‘story’ relating to the painting and some information about the artist. This certificate will be emailed to you once payment has been received.
All information received from clients is strictly confidential.
Artworks on consignment
Galleries and outlets: If you wish to receive stock on consignment please email Ikuntji Artists at firstname.lastname@example.org
Purchase a gift voucher for your friends, family or colleagues.
The gift voucher can be redeemed in person or through our online shop.
Gift vouchers are valid for one year from date of purchase.
Gift vouchers must be present at the time of purchase. If the purchase price is less than the voucher credit, the remaining credit is stored for future use but cannot be redeemed for cash.
Lost or stolen gift vouchers are not replaceable. It is important to keep a safe record of the gift voucher coupon code.